“How harmful is it swallow a small amount of nail polish remover?” He has a lovely wife named Francisca and two sometimes-lovely cats named Zora and Gracie. We just passed 100k total customer service requests in our internal support system today.
#Tumblr sign in how to#
Someone wasn’t sure how to do something, and now they know,” he says.Īs for the future, Marc is orchestrating the expansion of Tumblr’s Support team to better serve our community as it grows over the coming months and years. Someone couldn’t log into Tumblr and now they can. “One of the nice things about support work is the immediacy of the results. Emails addressed to “Whoever Really Reads This” and “Marc, Yeah Right” are a surprisingly regular occurrence.īut after a rigorous interrogation and full-body scan, we can attest to him being a real human who is pleased to help with any of your Tumblr needs. You see, a common misconception he encounters is that he’s a fake persona we created to make Support more personable. Yet, Marc wants to emphasize that he is, in fact, an actual human being. From tackling general community issues to solving technical support requests, he’s personally read and responded to thousands upon thousands of email messages regarding browser cookies, forgotten passwords, and more. Here’s an example of the revised language:Īs Community Director, Marc manages Tumblr’s entire support infrastructure. In addition, we got some helpful suggestions from the National Eating Disorders Association (NEDA) to improve the language that we’ll start showing alongside searches for tags associated with the promotion of self-harm, such as “pro-ana”, “pro-mia”, “thinspiration” and “thinspo”. We aim to sustain Tumblr as a place that facilitates awareness, support and recovery, and to remove only those blogs that cross the line into active promotion or glorification of self-harm. Dialogue about these behaviors is incredibly important and online communities can be extraordinarily helpful to people struggling with these difficult conditions. This includes content that urges or encourages readers to cut or injure themselves embrace anorexia, bulimia, or other eating disorders or commit suicide rather than, e.g., seeking counseling or treatment, or joining together in supportive conversation with those suffering or recovering from depression or other conditions. Don’t post content that actively promotes or glorifies self-harm. Promotion and Glorification of Self-Harm.
With the benefit of all your input, we’ve written a new draft of this policy, changing some wording and adding some clarifying language: We’re not under the illusion that it will be easy to draw the line between blogs that are intended to trigger self-harm and those that support sufferers and build community, but, thanks to the tireless efforts of our amazing Support team, we will do our best. There won’t be any wholesale suspension based on tags or text. We will apply this policy on a blog-by-blog basis. We absolutely want Tumblr to be a place where people struggling with these behaviors can find solace, community, dialog, understanding, and hope. That’s an important concern, so we want to be totally clear: While we won’t allow blogs dedicated to triggering self-harm, we will not act against blogs engaged in discussion, support, encouragement, and documenting the experiences of those dealing with difficult conditions like anorexia, bulimia, and other forms of self-injury. Do those count as something that’s going to be banned? I don’t promote self-harm or eating disorders or anything, but I do talk about my experiences with these things. This is really great, but what about people who just talk about it? They aren’t promoting it in any way, but like some of us just express ourselves through posting about it.
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